Privacy Policy

Privacy Policy

Introduction

Welcome to https://atv-dubai.terratrek.net! At this online platform, we are dedicated to protecting your privacy and ensuring that your personal data is handled with utmost care. This comprehensive Privacy Policy explains our practices regarding the collection, use, and disclosure of information from our users, in alignment with various global privacy laws including PIPEDA (Canada), Quebec Law 25, GDPR (EU), LGPD (Brazil), CCPA/CPRA (California), CPA (Colorado), UCPA (Utah), CTDPA (Connecticut), VCDPA (Virginia), POPIA (South Africa), and more.

Scope

This privacy policy covers all aspects of our digital presence, including but not limited to:

  • Our official website at https://atv-dubai.terratrek.net
  • All associated mobile applications and software services
  • Interactive features and online tools offered by us
  • Any other digital resources or platforms we own or operate

Please note that this policy does not extend to external third-party websites, applications, or services accessible through links on our platform. These entities have their own privacy policies, and we encourage you to review them before using such services.

Processing Activities

Our Privacy Policy guides our interactions with users in the following scenarios:

  • When you register an account and use our applications or services as an authorized user.
  • During your visits to our websites, including any linked pages or content.
  • When you choose to receive communications from us, such as newsletters, promotional emails, phone calls, or text messages (SMS).

Personal Data Collection

We collect diverse categories of personal information to enhance your experience and provide tailored services. These include:

  • Account Information: Details required to create and manage your user account, such as usernames, passwords, email addresses, and profile pictures.
  • Payment Information: Transaction details for purchases made through our platform, including cardholder name, card number, expiration dates, and security codes.
  • Financial Information: Data related to your financial status or transactions, if voluntarily provided, for example, during subscription plans or special offers.
  • Purchase Information: Records of products or services bought from us, including order numbers, purchase dates, quantities, and delivery addresses.
  • Mobile Device Identifiers: Unique identifiers from your mobile device, such as IP addresses, device IDs, or advertising IDs, used for tracking and analytics.
  • Location Data: Your geographic location data, if shared, to provide location-based services or personalized content.
  • Feedback and Reviews: Comments, reviews, and ratings you choose to share with us, which help improve our products and services.
  • Social Media Information: Details obtained from social media platforms when you connect your accounts for seamless login or sharing experiences.
  • Product Information: Preferences, ratings, and feedback regarding our products or services, which aid in product development and personalization.

We gather this data through direct user input forms, account settings, surveys, interactions with our applications, and automated tracking technologies, such as cookies and pixels. Additionally, third parties may share personal information with us for specific purposes, adhering to their privacy policies.

Cookies and Tracking Technologies

We employ cookies and similar tracking technologies to enhance your experience and provide personalized content. Cookies are small text files stored on your browser that serve various functions:

  • Strictly Necessary: These ensure basic functionalities of our website, such as login sessions and page navigation.
  • Preference: Cookies remember your preferences, language settings, and display choices to offer a customized user experience.
  • Analytics: They enable us to analyze user behavior on our sites, track interactions with our content, and improve the overall performance and usability of our platform.

Users can exercise control over non-essential cookies through our Cookie Manager, allowing you to customize your tracking preferences.

Data Retention and Deletion

We adhere to data retention policies that are in compliance with legal requirements and our business needs. Personal data is retained for as long as necessary to fulfill the purposes for which it was collected, including:

  • Fulfilling transactions and providing services requested by users.
  • Maintaining user accounts and profiles.
  • Sending targeted communications based on user preferences.
  • Complying with legal obligations and regulatory requirements.

Once data is no longer needed or upon your request, we will take reasonable steps to delete or anonymize it from our systems and databases.

Your Rights and Choices

The privacy laws in many regions grant you specific rights regarding your personal information. Depending on your location, these may include:

  • Access: The right to review and receive a copy of the personal data we hold about you.
  • Rectification: Requesting corrections or amendments if your data is inaccurate or incomplete.
  • Erasure (Right to be Forgotten): Asking us to delete your data in certain circumstances.
  • Restriction: Limiting our use or disclosure of your data while we verify or dispute the accuracy of the information.
  • Portability: Obtaining a copy of your personal data in a structured, commonly used format, and transferring it to another controller.
  • Objection: Objecting to the processing of your data for specific purposes.
  • Non-Discrimination: The right not to be subject to automated individual decision-making or profiling that significantly affects you.

To exercise these rights or if you have any data-related inquiries, please contact our dedicated privacy team via email at [email protected] or through postal mail at [Privacy Team Address].

Changes to Privacy Policy

We may update our Privacy Policy from time to time to reflect changes in our practices or for legal reasons. Any modifications will be effective immediately upon posting on our website, and we encourage you to review this page periodically for any updates.

Contact Us

For any questions, comments, or requests regarding your privacy, data security, or this policy, please contact us at: